3rd Line Support Engineer
Easy Apply
Level 3 IT Technician (MSP Experience)
About the Role
We’re seeking a skilled Level 3 IT Technician with experience in a Managed Service Provider (MSP) environment. You’ll handle escalated support tickets, manage client systems, and assist with IT projects — delivering exceptional service every time.
Key Responsibilities
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Provide 3rd-line technical support and fault resolution
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Maintain and upgrade client IT systems
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Plan and deliver migrations and IT projects
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Ensure SLA compliance and excellent customer service
Skills & Experience
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2+ years in a similar role within an MSP
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Strong knowledge of Windows Server (2016–2022), Office 365, Active Directory & Azure AD
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Experience with Hyper-V, WAN/LAN troubleshooting, VLANs, and VoIP
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Project management and multitasking ability
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Full UK driving licence required
Benefits
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24 days holiday + bank holidays (rising to 28)
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Training & certification support
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Diverse project exposure
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Company sick pay & eyecare vouchers
Hours: Monday to Friday
Experience: 5 years IT support (preferred)
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